Refund policy
Return Instructions
Contact Us: Please contact us within 7 days of delivery to initiate a return.
Return Window: Items must be shipped back within 14 days of delivery.
Return Shipping: Buyers are responsible for return shipping costs. We recommend using a tracked shipping service and keeping proof of postage. We’re not responsible for returns lost or stolen in transit.
Original Condition: Items must be returned in their original condition. The buyer is responsible for any loss in value.
Original Shipping Costs: Original shipping costs are non-refundable. For orders that included free shipping, the actual cost of delivery will be deducted from the refund.
US Import Duties (DDP): Orders shipped to the United States are sent DDP (Delivered Duties Paid), meaning US import duties and tariffs are prepaid by us for the original delivery. These costs may be incorporated into the product price rather than displayed separately at checkout. The amount corresponding to these prepaid import costs is non-refundable and will be deducted from the refund.
Return Customs Fees: International returns from outside the European Union require customs clearance upon arrival in Spain, involving customs processing and handling fees. These costs are the responsibility of the buyer and will be deducted from the refund.
Refund: Refunds are issued to the original payment method after the returned item(s) have been received and inspected.
Items Not Eligible for Return
Sale items are final sale and cannot be returned unless they arrive damaged or defective.
We do not accept exchanges. However, if you encounter any issues with your order, please submit a request through our contact form.
Order Cancellations
Orders cannot be cancelled once placed, except where required by applicable consumer protection laws.
Right of Withdrawal for EU Customers
EU consumers have the statutory right to withdraw from an online purchase within 14 days of receiving their order.
To exercise this right, please use our EU Right of Withdrawal link or contact us at hello@wandacore.com.
Return shipping costs are the responsibility of the customer.
Nothing in this policy affects your statutory consumer rights.