Refund policy
Return Instructions
Contact Us: Please contact us within 7 days of delivery to initiate the return process.
Return Window: Ensure that you ship the items back within 14 days of delivery.
Return Shipping Responsibility: Buyers are responsible for return shipping costs. We recommend sending your return with a tracking code and obtaining a proof of postage at the post office. We’re not responsible for returns that are lost or stolen in transit.
Original Condition: If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Original Shipping Costs: The original shipping fee paid at checkout is non-refundable. For orders that included free shipping, the actual cost of delivery will be deducted from your refund.
Customs Clearance Fees: If we need to pay customs clearance fees for the returning item, this value will be deducted from your refund.
Reimbursement Timeline: We will make the reimbursement no later than 15 days after the day we receive your return. The refund will be made using the same method of payment as you used for the initial transaction.
Items Not Eligible for Return
Sale items are final sale and cannot be returned unless they arrive damaged or defective.
We do not accept exchanges. However, if you encounter any issues with your order, please submit a request through our contact form.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. Cancellation requests are accepted within 1 hour of placing the order.
After this period, cancellations can no longer be accepted.
Right of Withdrawal for EU Customers
If you are a consumer residing in the European Union, you may have statutory rights under applicable consumer protection laws, including the right of withdrawal where applicable.
Nothing in this Returns Policy limits your statutory consumer rights.
To exercise your right of withdrawal, please contact us at hello@wandacore.com or through our contact form within the applicable legal time period.